Privacy Policy

Information we collect

We collect the following categories of information:

• Account information. Email address and a user-chosen display name when you create an account.
• Order information. Sender name and return address, recipient name and mailing address, the message you write inside the card, and payment metadata returned by our payment processor (we do not see or store full card numbers).
• Photos and AI-generated images.Photos you upload and the AI-illustrated images we generate from them. These are stored on our cloud image storage and automatically deleted from that storage seven days after upload. Note that copies sent to our printing and mailing partner remain associated with your order record there for the partner’s own retention period.
• Drafts. Cards in progress that you save without checking out. Drafts you have not interacted with for six days are automatically deleted.
• Product analytics. Page views, page-leave events, and specific actions you take (such as starting a card, applying a style, or completing a purchase). When you sign in, analytics events are associated with your account; otherwise they are associated with a randomly generated identifier stored in your browser.
• Standard server logs. Our hosting and service providers automatically receive routine technical information associated with any web request, including your IP address, browser type and version, device information, referring page, and request timestamps. We use this data to operate the service and protect it against abuse.

How we use your information

We use the information we collect to provide the service: to transform your photo into card art, to print and mail your card to your recipient, to process your payment, to send you order confirmations and delivery updates, and to operate, maintain, and improve our website.

Service providers we share information with

We share information with third-party service providers who help us operate our service. They may only process the information for the purposes we direct. The categories of providers are:

• Payment processor
• Database and authentication provider
• Cloud hosting and content delivery providers
• Image storage providers
• AI image generation providers
• Card printing and mailing fulfillment partner
• Product analytics provider

We do not sell or share your personal information for cross-context behavioral advertising.

Cookies

We use first-party cookies and similar technologies for authentication (so you stay signed in), product analytics (so we can understand how the site is used), and fraud prevention during checkout (set by our payment processor). You can manage cookies through your browser settings; disabling them may break parts of the site, including signing in and checking out.

We do not currently respond to Do Not Track browser signals. We do not knowingly allow third parties to collect personally identifiable information about your online activities over time and across third-party websites or online services through our site.

Data retention

We retain your information for as long as necessary to provide the service and comply with our legal obligations. Specific automatic deletion timelines are described above (uploaded and AI-generated images: seven days; saved drafts: six days).

Updating or deleting your information

You can update your account information from your account page. To request a copy of your data or to delete your account and associated data, email us at support@warmlywritten.com and we will process your request promptly.

Security

We use reasonable security measures to protect your information, including encrypted transport (HTTPS) and access controls on our database. No system is perfectly secure; we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent version. Continued use of the service after we publish updates constitutes acceptance of the updated policy.

Contact

For questions about this policy or about how we handle your data, email support@warmlywritten.com.