questions
Frequently asked
Updated May 11, 2026
What is Warmly Written?
Warmly Written turns a favorite photo — your kids running through the yard, the beach where you got engaged, your dog asleep on the couch — into a stylized work of art. We print it on heavy card stock, write your message inside in real wet ink, and mail it directly to whoever needs it.
How does it work?
Four steps. Upload a photo. Pick an art style. Write your message and the recipient's address. Check out. Most cards leave our facility within 1–2 business days, and USPS handles delivery from there.
What art styles are available?
Three styles at launch: watercolor, storybook anime, and 3D cartoon. New styles are added regularly. You can preview your photo in any style on the create page before checking out — no commitment until you've seen the result.
What does the finished card look like?
A 5×7 portrait card on heavy, slightly textured stock — similar to a high-end wedding invitation. Your custom artwork fills the front. Inside, your personal message is written in real, wet ink using precision pen-plotter technology. When the recipient opens the envelope, they're reading a note with the indentation and feel of real handwriting. Most people can't tell the difference.
Is the handwriting really hand-written?
Not by a person — by a precision pen-plotter that writes with real ink at the pace of careful handwriting. Each card takes several minutes to write. The result has the natural variation, ink density, and indentation of a handwritten note. The recipient is reading wet ink on paper, not a printed font.
How long does shipping take?
Cards are typically printed, written, and mailed within 1–2 business days of your order. USPS first-class delivery adds another 3–5 business days. Most cards arrive within a week.
Where do you ship?
Within the United States only, including Alaska, Hawaii, and military APO/FPO addresses. International shipping is on the roadmap but not available yet.
Can I cancel an order?
Yes — within 30 minutes of placing the order, you can cancel yourself from the account page with one tap. After 30 minutes, the card may have already started printing; in that case, email support@warmlywritten.com and we'll cancel it on a best-effort basis if it hasn't shipped yet.
How do refunds work?
When you cancel within the 30-minute window, the refund is automatic — Stripe sends the money back to your original payment method within 5–10 business days. For cancellations beyond 30 minutes or for cards that didn't arrive, email support@warmlywritten.com and we'll process the refund manually.
What if my card doesn't arrive?
Email support@warmlywritten.com with your order ID. If USPS lost it, we'll either resend it or refund you in full — your choice. (Pro tip: double-check the recipient's address at checkout. A card going to the wrong street takes weeks to come back to us, if at all.)
How is the artwork created?
We use leading AI image-generation models to transform your photo into the art style you picked. The right model is chosen automatically for each generation. You see the result in the preview before you check out — nothing gets printed and mailed until you say it's ready.
Is my photo used to train AI models?
No, never. Your photo passes through the image-generation pipeline just long enough to make your card — about 90 seconds — and the providers we work with are contractually barred from retaining it for training. Seven days after you check out, both the uploaded photo and the generated image are deleted from our storage entirely. The only place your photo exists long-term is wherever you saved it on your phone.
How do I reset my password?
On the login screen, click "Forgot password?" and enter your email. We'll send a reset link from support@warmlywritten.com. Click the link, set a new password, and you're back in. The link works on any device — request it on desktop and click on your phone, or vice versa.
Can I send many cards at once?
Not yet — currently you send one card per checkout. Bulk holiday-card support (uploading a list of recipients) is on the roadmap for the Nov–Dec season.
How does the referral program work?
Every account gets a personal referral link. Share it with friends; when they buy their first card, you both get credit toward future orders.
Where can I see my past orders?
Sign in to your account from the top-right avatar. You'll see your card library, past orders, tracking status, and saved sender address.
Still have a question? support@warmlywritten.com